Skip to main content

Cancelling Your Subscription

How to cancel​

On the Billing Overview page, click the Cancel button. screenshot The Cancel Subscription page asks you to confirm.

Cancel Subscription confirmation page

Cancel Subscription confirmation page

Click Confirm Cancellation. Your subscription is cancelled and you're returned to the Billing Overview. The Billing Overview now shows when service will end instead of the next payment date. screenshot

How to change your mind before it ends​

While the status is still Cancelling, you can re-subscribe and pick up where you left off. Click Keep subscription to go to the upgrade page. screenshot On the upgrade page, select your saved card and submit to restore the subscription.

Selecting the saved card to restore subscription

Selecting the saved card to restore subscription

After submitting, the subscription is restored to Active again. screenshot

What happens when the period runs out​

Until your paid period ends, your subscription shows as Cancelling. screenshot Once the paid period runs out, the subscription expires on its own. Your billing page then shows it as Inactive. screenshot

How to subscribe again afterwards​

An Inactive subscription can still be reactivated. Click Reactivate to go to the upgrade page. screenshot You can select a saved payment method to reuse, or enter a new credit card. After submitting this will create a new subscription. screenshot